Shipping
When will my order ship?
Every piece is handmade in small batches. Orders are packed and posted once a fortnight, so please allow up to 14 days for dispatch, plus Australia Post delivery time (usually 2–6 business days). You'll receive a tracking number by email once your order is on its way.
How is my order sent?
All Australian orders are sent via Australia Post Parcel Post with tracking.
Do you ship internationally?
Yes, on request. Contact us with the item(s) you'd like and your country, and we'll send you a shipping quote.
My order arrived broken. What do I do?
Every order is packed with care, but accidents happen. Contact us within 48 hours of delivery with photos of the item and packaging, and please keep the packaging. Many pieces are one of a kind. Where a replacement is possible we'll discuss it with you; otherwise you'll receive a full refund.
My tracking hasn't moved.
If your tracking hasn't updated in 10 business days, get in touch and we'll follow it up with Australia Post.
Returns & Refunds
Why does my piece look slightly different to the photos?
Each piece is made and glazed by hand. Small variations in colour, glaze, speckling and size are part of each piece's character and are not considered faults.
How do I request a refund?
Contact us with your order number and photos of the issue. Approved refunds are processed promptly to your original payment method and usually appear within 5–10 business days, depending on your bank.
Privacy
What information do you collect?
Your name, email, phone number and delivery address, used only to process and deliver your order and to contact you about it.
Do you store my card details?
No. Payments are processed securely by Stripe or PayPal. We never see or store your card details.
Do you use cookies?
We use Google Analytics to understand how visitors use this site. It collects anonymous usage data via cookies. You can block cookies in your browser settings.
Do you share my information?
We never sell your information. It's only shared with Australia Post (or an international carrier where applicable) to deliver your order, and with our payment provider to process it.
Contact
Any other questions? Contact us.